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ISCS Invests in Ensuring Customer Success

San Jose, CA - October 23, 2014 - ISCS, developer of the SurePower Innovation® Modern Enterprise Suite, is making strategic investments in ensuring customer success through recent hiring, promotion and training.

"The success of our customers has always been top priority to us," said Andy Scurto, president of ISCS. "We believe in true partnerships with clients and are committed to helping them be as successful as possible.  The creation of ISCS University and the promotion of Julie Stermer, along with the hiring of Ed Bazel as director of customer success are just a few of the recent strides we have taken to strengthen our commitment to our clients' success."

ISCS University is being launched to provide training to ISCS customers, partners and employees via onsite and web-based training designed to convey the maximum amount of information with the greatest amount of positive project impact as efficiently as possible. The courses offered through ISCS University, starting in Q1 2015, will utilize a variety of knowledge transfer techniques and location flexibility to ensure a truly cost-effective method of building project teams.

Julie Stermer, who has been with ISCS since 2006, was recently promoted to assistant vice president of customer support, strategy and training. Stermer has extensive experience with project management, software training, team management, CMMI development and administration, and she is also a certified Scrum Master. Most recently, Stermer's responsibilities included leading the ISCS support team, which is responsible for post-production development and support of ISCS customers, and which will now have responsibility for ISCS University.

Additionally, ISCS is pleased to welcome Ed Bazel to the team. Many ISCS customers were formally introduced to Bazel, who comes on board as director of customer success, at the recent SurePower User Group (SPUG) Conference in Nashville. In addition to founding a multi-million dollar event planning operation, Bazel has extensive experience in marketing, contracting, negotiating and producing events for performing arts centers and large corporations, such as Bacardi, Google, Blue Cross Blue Shield, Time, CBRE Richard Ellis, Deloitte, and HSBC. Going forward, Bazel will interact daily with new and established clients as he works to develop new mechanisms for garnering and acting on customer ideas and feedback.

For more information about ISCS or ISCS University, please contact Phil Iaccarino, director of marketing for ISCS at phil.iaccarino@iscs.com or 678-656-1175.

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About ISCS

ISCS is the developer of SurePower Innovation®, a highly-scalable, configurable modern enterprise suite that mitigates risk and increases business agility for property and casualty (P&C) insurance organizations writing personal, commercial and specialty lines. Through SurePower Innovation, ISCS leverages the latest technology to automate policy, billing, claims, underwriting, reinsurance, insurance accounting, payables, document management, producer/commission management, agent/consumer portals and more. SurePower Innovation modules can be implemented independently or as a suite, and can be delivered as a complete managed SaaS solution via the ISCS SurePackageTM deployment option, allowing insurers to focus on the business of insurance. For more information, please visit the company website at www.iscs.com.  



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