ISCS Introduces Features to Help Insurers Improve Customer Retention and Satisfaction
With version 3.0.14
of SurePower Innovation®, ISCS further streamlines insurance workflows and empowers
agents and underwriters with functionality designed to provide faster service,
payments and claim resolution.
San Jose, CA - October
- ISCS is pleased to announce the immediate
availability of SurePower® Innovation 3.0.14 , the company's cloud-based,
insurance platform for property and casualty (P&C) insurers. The most
recent version now includes functionality specific to the needs of policyholders
taking out multiple policies, pre-approval for quotes and applications, and an
open work feature that quickly identifies tasks requiring immediate action.
"Consumer demands and pressures from new competitors are increasing
insurers' innovation initiatives," said Andy Scurto, president of ISCS. "However,
it is important insurers not sacrifice technology spend and evolution of existing
processes designed to improve the consumer experience in favor of these initiatives.
Striking a balance here is key. We've incorporated customer requests, industry
domain expertise and cutting-edge technology into solution updates to ensure
our insurer clients stay competitive and relevant, while positioning themselves
for the future."
Enhancements to SurePower Innovation 3.0.14 include:
- Customer Level Policy Release: This new feature enables agents to hold or "pend" a policy to
avoid sending a statement upon issuance of one policy, when another policy
is due to be issued. This new feature provides a simple-to-use tool to let
the agent and underwriters both be in charge of when the issuance of a
group of applications actually happens, in order to maximize satisfaction for
all process stakeholders.
- Pre-Approval Feature: This feature warns agents of possible approval issues as early as
at quote time, to allow pre-approval by an underwriter before spending too
much time on a quote which, ultimately, will not be approved. SurePower Innovation
now automatically detects when an item on the quote may require approval
and presents a pre-approval option to the agent, which can be exercised
via a single click.
- Enhanced Credit Card Payment Functionality: This release provides a standard way to integrate credit card
payments into business process; extends the configurability of the
Authorize.Net interface so that each insurer can be associated with
separate merchant accounts; and allows a policy on a Statement Account to
be moved to another customer.
- Open Work Tab: This release extends our already powerful inbox and task management
feature and introduces a new tab on the home page for agents and
underwriters. This feature enables users to quickly view all the
applications requiring immediate action, such as underwriter approval,
amendment of application information or policy issuance, so the
applications can be advanced to the next business step.
Distinguishing itself from other core
administration solutions on the market, SurePower Innovation gives P&C
insurers increased scalability, configurability, flexibility and agility, with
deeper functionality when the platform, or its many components, are delivered
as a managed cloud solution via ISCS's SurePackageTM deployment option.
For more information about ISCS, SurePower Innovation or this release,
please contact Phil Iaccarino, director of marketing for ISCS, at 678-656-1175
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ISCS is the developer of
SurePower Innovation®, a cloud-based modern enterprise suite for property and
casualty (P&C) insurance organizations writing personal, commercial and
specialty lines. SurePower Innovation extends beyond core administration
(policy, billing and claims) to include reinsurance, business intelligence,
document management, mobile, insurance accounting, producer/commission
management, portals and more. ISCS consistently delivers SurePower Innovation
as a complete, managed SaaS solution via ISCS's SurePackageTM deployment option,
allowing insurers to focus on the business of insurance. For more information, visit