ISCS Enhances Claims Functionality in Latest Release of SurePower Innovation
San Jose, CA - October
is pleased to announce the latest release of SurePower Innovation®, a
modern enterprise suite designed to handle all aspects of property and casualty
(P&C) core administration, includes enhancements to claims payment
capabilities, as well as improvements in billing, policy administration and
distribution channel management.
With eyes on decreasing operational costs,
increasing customer-centricity and improving claim resolution timeframes, SurePower
Innovation's newest functionalities are focused on providing more options for processing
claim payments. Via this release, SurePower Innovation 3.0.12, insurers can now
pay claimants with debit cards, which provide immediate access to funds via two
types of reloadable debit cards, personalized or pre-printed. In either case,
the claimant can easily activate and use the card as soon as funds are loaded.
This release also enhances the claims component of
SurePower Innovation by allowing authority or access to be personalized based
on roles (adjuster, agent, etc.), easier recording of full or partial claim
denial, and refinement of loss cost information via a sub-loss cost field that can
improve the setting of default reserves. Plus, this release expands the level
of detail of the special investigative unit (SIU) claim tracking capability.
Workflow improvements, such as a new "open work" section, enables users to do
an at-a-glance assessment of tasks yet to be prioritized, and provides a
streamlined approval process for claims correspondence.
Additional enhancements available with this release
of SurePower Innovation include:
Entities, sometimes also called Split Bill, allows multiple invoices to go
to different payers for a single policy, or split a policy by designating
which portions of it, such as which risks, are to be paid for by which
party or Billing Entity.
Sync provides a single place where it is possible to change all the
mailing and billing addresses for a customer and that customer's related
policies at once by syncing the customer and chosen policies to an
existing address or entering a new address.
Producer Change provides a flexible, convenient way to change the producer
on a large number of policies at once by uploading a list of policies
which need to be changed, and a few simple inputs later, generating any
number of tasks that will automatically endorse those policies to change
"While the headline functionality in this release focuses on claims, the product updates
we have made are really about customer-centricity," said Andy Scurto, president
of ISCS. "Our development process incorporates not only client requests, but
also industry trends and consumer-driven priorities. This new release of
SurePower Innovation significantly improves the all-critical claims management
process for insurers, agents, third-party adjusters and claimants as well."
deep insurance domain knowledge of emerging trends and technologies impacting
the industry helps keep development efforts focused on mission-critical issues.
These include adding mobile capabilities, improving accessibility for all
process stakeholders, and providing better analytics and reporting
functionality without compromising the high-quality, modern core administration
functionality that is a hallmark of SurePower Innovation.
For more information
about SurePower Innovation's new functionality, please visit the ISCS website.
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ISCS is the developer of
SurePower Innovation®, a highly scalable, configurable, cloud-based modern
enterprise suite that mitigates risk and increases business agility for
property and casualty (P&C) insurance organizations writing personal,
commercial and specialty lines. SurePower Innovation extends beyond core
administration (policy, billing and claims) to include reinsurance, business
intelligence (BI), insurance accounting, payables, document management,
producer/commission management, agent/consumer portals and more. With a 100%
proven implementation track record on enterprise core system replacement
projects, ISCS consistently delivers SurePower Innovation as a complete,
managed SaaS solution via ISCS's SurePackageTM deployment option, allowing insurers
to focus on the business of insurance. For more information, visit the company website at www.iscs.com.