Clements Worldwide Successfully Deploys New Policyholder Portal
San Jose, CA - August 12, 2015
developer of the cloud-based SurePower Innovation® modern enterprise suite, is
pleased to announce Clements
Worldwide (Clements) has successfully deployed a new direct-to-consumer
portal through SurePower Innovation. After a successful implementation last
year, Clements was able to quickly configure the new portal for the policy,
billing, claims and underwriting components of SurePower Innovation.
Clements, a leading insurance provider of international
car, property, term life, health, specialty and high-risk coverages for
expatriates and international organizations, recognized the heightened need for
self-service functionality among many of the company's global clients and
turned to ISCS for a solution that would enhance Clements' successful
implementation of SurePower Innovation. The portal functionality offered by
ISCS brings much needed self-service capabilities to Clements' personal auto
and personal property lines by enabling quoting, applying, paying and full
policy fulfillment at the point-of-sale.
"Our clients are now able to do complete policy fulfillment
online, thereby meeting increased expectations and delivering policy documents
at the point-of-sale," said Ken Mitchel, director of IT for Clements. "This results in happy clients and also increased operational
efficiencies, as business that used to be manually processed is done online."
As a current ISCS customer and SurePower Innovation user,
the implementation process took advantage of pre-built integration points and
made the experience both rapid and efficient for Clements with no business
interruption at all. Clements' new portal is designed to empower clients by
providing the ability to report and track claims, request policy changes, make
payments and view policy documents, all without agent or company intervention
and waiting times. Clements expects the self-service functionality delivered via
this new portal will decrease demand for customer service resources, improve
customer retention due to higher satisfaction levels, increase sales and boost productivity.
recognized both a need for new functionality and how the capabilities of
SurePower Innovation could support this," said Andy Scurto, president of ISCS.
"What Clements is doing is a prime example of what we envisioned when we built
SurePower Innovation as one pre-integrated technology with a modular
They are taking advantage of core and more."
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ISCS is the developer of SurePower Innovation®, a
highly scalable, configurable, cloud-based modern enterprise suite that
mitigates risk and increases business agility for property and casualty
(P&C) insurance organizations writing personal, commercial and specialty
lines. SurePower Innovation extends beyond core administration (policy, billing
and claims) to include reinsurance, business intelligence (BI), insurance
accounting, payables, document management, producer/commission management,
agent/consumer portals and more. With a 100% proven implementation track record
on enterprise core system replacement projects, ISCS consistently delivers
SurePower Innovation as a complete, managed SaaS solution via ISCS's
SurePackageTM deployment option, allowing insurers to focus on the business of
insurance. For more information, visit
the company website at www.iscs.com.
About Clements Worldwide (Clements)
Clements Worldwide is a leading insurance provider
for expatriates and international organizations. Founded in 1947, Clements
offers international car, property, term life, health, specialty and high risk
insurance in over 170 countries. With offices in Washington, D.C., London, and
Dubai, Clements delivers comprehensive coverage, superior customer service, and
unparalleled claims response. For more
information about Clements, please visit the company website at www.clements.com.